We’ve Got Your Sock has created a homey experience for its customers unlike any other laundromat in the area, according to one of its customers.
After going to We’ve Got Your Sock on a whim, Tom Maurer was shocked at the hands-on customer service he experienced upon entering.
“The minute you walk in the door, you feel like you’re at home, the owner is right there with customer service,” he said.
From Maurer’s past experience going to laundromats, “You are looking around on your own, to figure out how things work and where things are.”
When doing laundry at We’ve Got Your Sock, owner Suzy Kee greets patrons, shows them around, recommends what washer would be best for the clothing and helps bring laundry to their car when necessary.
Being a customer service representative himself, Maurer knows that such treatment is a good strategy to bring clientele back.
“I work at Home Depot and we pride ourselves on customer service and it was nice to feel the same received by Suzy,” he said.
According to Kay Remar, a business consultant with the University of Georgia’s Small Business Development Center, onlineathens.com, 90 percent of shoppers make buying decisions based on the service they received.
As stated by Remar, great customer service will grow a business, and it may be the only competitive advantage a business has.
“The platinum rule is to treat customers the way they want to be treated. That requires a person to be a good listener and to have empathy and compassion,” she said.
Kee said she truly loves her job and has made it a part of that job to personally get to know each client by name, and treat them like family.
“I genuinely care,” she said, “I don’t just do it to be polite.”
She owns and operates her laundromat by herself and has been in business for three years.
Kee said she has such a close relationship with her customers that they sometimes work on an honor system when she is not in the store.
She also makes her cellphone number readily available to all clientele, when she is not in the store and they need something.